George R. Borsari III

2617 Delrose Dr
Knoxville, TN 37914
(650) 641-3142

SKILLS:

EMPLOYMENT HISTORY:

May 1999 to Present -- Symantec (Formerly Veritas Software)
Title: Senior Principal Field Engineer

Duties:
Support OEM Technical Leads with cases escalated by OEM partners (Sun, HP, EMC.) Support Frontline and Technical Lead Engineers with customer calls. Reproduce problems in lab. Solaris crash dump analysis with adb, crash and Kernelvision. Document problems and interact with R&D groups to deliver fixes. Perform Customer Support Acceptance Testing on new products. Design test cases for CSAT testing. Teach crash dump analysis to backline engineers and technical leads. Provide direct support to customers. Provide On-site support for highly escalated critical issues at large customer sites.

May 1998 to May 1999 -- Siemens I&C Products division (formerly Pyramid)
Title: Software Quality Assurance Lab Manager

Duties:
Support SQA engineers by trouble-shooting and reporting software and Hardware problems during SQA testing on Reliant Unix and Solaris 2.7. Maintain SQA lab systems and networks. Spec, order, and install systems for SQA testing including first U.S. install of Solaris for Intel on 4 node multi-processor cluster with Fibre Channel shared storage. Review technical documents. Verify product manuals. Plan, implement, and execute test suites. Document results of testing.

December 1996 to May 1998 -- Pyramid Technology in San Jose, California
Title: Lead Backline Support Engineer.

Duties:
Weekend lead backline engineer. Support frontline engineers. Support Pyramid customers on the phone. Dial-in to customers machines to trouble-shoot and repair software and hardware problems and analyze system panics. Recreate customer problems in lab and analyze dumps off-line. Troubleshoot multiplatform network interoperablity problems. (Pyramid, Sun, SGI, HP) Test new products and verify documentation of procedures before CSD signoff. Member of CCSC "MESH team" to support RM1000 MPP and "Mile" hybrid MPP/SMP systems and "Comms" group. Support customers migration to RM600E platform.

March 1995 to December 1996 -- ICIM International in San Jose, California
Title: Technical Support Engineer. (on contract to Pyramid Technology Corporation)

Duties:
Support Pyramid customers on the phone. Dial-in to customers machines to trouble-shoot and repair software problems and analyze system panics. Trouble-shoot hardware failures. Recreate customer problems in lab and analyze dumps off-line. Assist front line engineers with calls. Test new products and verify documentation of procedures before CSD signoff. Work occasional overnight "on-call" shift. Member of CCSC "MESH team" to support RM1000 MPP system and "Comms" group.

May 1994 to March 1995 -- Source One Business Systems in Tuscon Arizona.
Title: Systems Engineer / Quality control Engineer

Duties:
Install, trouble-shoot and repair enterprise networks on-site. Install trouble-shoot and repair SCO and Novell Unixware Unix Servers on-site. Assist customers in administering DEC, SCO, Novell, RS6000 and AS/400 systems. Install, trouble-shoot and repair serial terminals and wiring on-site. Design and implement new quality control protocols that drastically reduced computer failures in the field. Assist other Systems Engineers and CNEs in integrating Unix Servers and Internet Gateways with customers existing networks. Install and configure TCP/IP, IPX/SPX and NetBeui protocol stacks and configure dedicated routers. Perform final quality inspection on new computers and networks.

January 1994 to May 1994 -- Source One Business Systems in Tucson Arizona.
Title: Integration Technician.

Duties:
Assemble IBM-PC clones from parts. Trouble-shoot and repair customers computers to board level in factory. Repair company owned boards to component level in factory. Manage integration staff of 1 full time technician and 3 part time technicians. Ensure that ESD and quality control protocols are followed. Qualify new hardware configurations for MS-Dos, Windows, SCO UNIX, UnixWare, and Windows NT compatibility.

February 1993 to January 1994 -- Self Employed in Tucson Arizona.
Title: Computer Consultant

Duties:
Repair Amiga, Mac, and IBM-PC to component level. Perform warranty service of Comex computers both on-site and at factory to component level for Source One Business Systems. Assemble Comex brand IBM compatibles at board level. Administer Unix Systems on a variety of platforms. Create 3d animations and models. Perform image format conversions between platforms.

October 1992 to February 1993 -- Hamilton Aviation in Tucson Arizona.
Title: Aircraft Electrician

Duties:
Troubleshoot and repair aircraft systems. Fabricate wiring harnesses and install instruments and radios. Perform all manner of mechanical repairs including flight control systems, landing gear, and hydraulics. Worked mainly with Boeing 727 and 737, Lockheed L-188 Electra, and Cessna 172.

March 1991 to October 1992 -- Borsari & Paxson in Washington, D.C.
Title: Paralegal / System Administrator

Duties:
Prepare client invoicing, and maintain billing files, ledger and aged accounts receivable. Assist in the preparation of applications and pleadings filed with the FCC. Research dockets and applications at FCC. Administer Xenix system and maintain computer hardware.

September 1990 to March 1991 -- New Age Computers in College Park Maryland.
Title: Technician

Duties:
Trouble-shoot and repair Amiga and IBM-PC computers to component level. Video production for clients and in- house products. Produce 3d animations and models. Install, maintain and demonstrate Unix SVR4 running on Commodore Amiga Hardware for Federal clients. Maintain stock and appearance of retail store. Inside sales.

December 1988 to September 1990 -- Borsari & Paxson in Washington, D.C.
Title: System Administrator

Duties:
Administer Xenix system and maintain computer hardware. Design and implement client database and billing system. Maintain billing files, ledger and aged accounts receivable.

Part Time in 1985 -- Mullaney Engineering in Rockville Maryland.
Title: Programmer

Duties:
Administer DEC PDP11/70. Program engineering applications in Fortran 44. Developed application to determine coordinates of transmitter tower site from digitized map data.

Part Time 1983 to 1985 -- Borsari & Paxson in Washington, D.C.
Title: System Administrator

Duties:
Install and configure Xenix Billing system. Install and configure applications including Word Processor, Spread- sheet, Database, and Billings. Administer and upgrade installed system.

George R. Borsari III

2617 Delrose Dr
Knoxville, TN 37914
(650) 641-3142

EDUCATION AND CERTIFICATES:

Software Development Technologies, San Jose, Software Testing in the Real World.

Siemens Pyramid Educational Services, San Jose Campus, Customer Service Excellance, 1997

Siemens Pyramid Educational Services, San Jose Campus, SMILE Installation

Pyramid Technology Educational Services, San Jose Campus, RM600E Maintenance, 1997

Pyramid Technology Educational Services, San Jose Campus, Netscape Server Administration, 1996

Pyramid Technology Educational Services, San Jose Campus, Reliant Cluster Administration, 1996

Pyramid Technology Educational Services, San Jose Campus, Reliant Lock Manager Administration, 1996

Pyramid Technology Educational Services, San Jose Campus, DC/OSX X.25(1984), 1995

Pyramid Technology Educational Services, San Jose Campus, RM1000 Hardware Maintenance, 1995

109 Quarter Hours completed in Math and Computer Engineering studies. 4.0 GPA and 2 classes from graduation at De Anza Collage

Walt Whitman High School, Bethesda, MD. Diploma, 1985

Private Pilot Certificate, ASEL, 1988